Start a Calibration, Repair, or Service Request
N4NA Test, LLC provides calibration, repair, and service support for Newtons4th instruments throughout North America.
To begin a service request, please provide the instrument information and a brief description of the service needed. N4NA Test will review the request and provide a quotation and RMA number before the instrument is sent in for service.
Please do not ship instruments until service arrangements have been confirmed and an RMA number has been issued.
What to Include
Please include the following information when requesting service:
- Company name
- Contact name
- Email address
- Phone number
- Instrument model
- Serial number
- Service requested: calibration, repair, or both
- Description of the issue or service needed
- Any required purchase order, billing, or documentation requirements
- Return shipping instructions, if known
Service Process
1. Submit Instrument Information
Send the instrument model, serial number, company and contact information, and a brief description of the calibration, repair, or service needed.
2. Quotation and RMA
After reviewing the request, N4NA Test will provide a quotation and RMA number before the instrument is sent in for service.
The quotation will include applicable service pricing, payment requirements, and shipping instructions.
3. Authorization to Proceed
A purchase order or credit card authorization is required before service work begins.
4. Service Completion and Payment
Once service is complete, the instrument will be prepared for return shipment. Instruments will not be released for return shipment until payment has been received or approved payment terms are in place.
5. Return Shipment
Return shipping arrangements will be confirmed as part of the quotation and service process. Instruments may be returned using the customer’s shipping account or by prepaid shipment with shipping charges added to the final invoice, as stated in the quotation.
Service Requests
For calibration, repair, and service requests, please email:
For purchase orders or order status:
For invoices, ACH/payment questions, or accounting:
Important Shipping Note
Please do not ship instruments without an RMA number.
Shipping instructions will be provided after the service request is reviewed and accepted.